Shipping policy

Last updated: September 27, 2026

Every LoLoBerry item is designed by us and ships directly from our warehouse in Xiamen, China. We currently ship to the United States only.

Shipping rates

Order total (after discounts)	Standard shipping
Under $25	$4.99
$25 and over	FREE

Processing time

Orders are packed and shipped within 1–3 business days (excluding weekends and Chinese public holidays). You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

Estimated delivery time

Standard: 7–15 business days after shipment

Delivery times are estimates, not guarantees. Customs processing, carrier volume, weather, or peak holiday seasons can occasionally cause delays. If you need your order by a specific date, please order early or contact us before purchasing.

Tracking

All orders ship with tracking. Tracking may take 2–5 business days to show updates after the label is created, while the parcel is on its way to the international carrier.

Lost or delayed packages

If your tracking hasn't updated for 10 or more business days, or your order hasn't arrived within 25 business days of shipment, please contact us. We'll investigate with the carrier and, depending on the outcome, send a replacement or issue a refund.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you notice a mistake, contact us within 1 hour of placing your order and we'll do our best to update it before it ships. We can't be responsible for orders delivered to an incorrect address provided at checkout.