Refund policy

Last updated: September 27, 2026

We want you to love your LoLoBerry stationery. If something isn't right, here's how we'll fix it.

Damaged, defective, or wrong items

If your order arrives damaged, misprinted, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We'll review your case and, depending on the situation, send a replacement or issue a full or partial refund. If we need the item returned, we'll let you know and provide instructions.

Lost packages

If your package never arrives, see "Lost or delayed packages" in our Shipping Policy.

Change-of-mind returns

We do not accept returns or exchanges for change of mind, including ordering the wrong design, quantity, or no longer wanting the item. Please review your order carefully before checking out.

Return shipping

If a return is required, return shipping costs are the customer's responsibility. Please don't send anything back without contacting us first. Items returned without our approval can't be refunded.

Cancellations

You can cancel your order free of charge within 1 hour of placing it. After that, your order may already be packed or shipped, but contact us anyway and we'll do our best.

Refund method and timing

Refunds go back to your original payment method. After we issue a refund, it usually takes 5–10 business days to appear on your statement, depending on your bank.